Privacy Policy

When you contact us, we may receive information such as your name, contact number, messaging account identifier, messages you send to us, appointment details, preferred outlet, requested services, and other information you voluntarily provide.

When you communicate with us through Facebook Messenger, certain information may also be provided to us by Meta in accordance with Meta’s platform policies and your account settings.

We may use this information to respond to enquiries, provide information about our services, assist with appointments, send booking confirmations and appointment reminders, provide customer support, maintain service and appointment records, and improve our customer service operations.

We may use automated systems or artificial intelligence to assist in responding to customer enquiries. Where appropriate, conversations may be referred to our staff for further assistance.

When making an appointment, we may request a contact number for the booking. This number may be used for appointment records, customer contact and appointment reminders.

We do not sell personal information to advertisers or other third parties.

Information may be processed by service providers and technology platforms that we use to operate our messaging, appointment, website and customer service systems, where necessary to provide these services.

We may also disclose information where required by applicable law.

We take reasonable measures to protect personal information and retain it only for as long as reasonably necessary for customer service, appointment management, business records, security, or legal requirements.

You may contact us to request access to, correction of, or deletion of personal information that we hold about you, subject to applicable legal and business record requirements.

You may also stop communicating with us through a particular messaging platform at any time.

Our services may use third-party platforms such as Meta/Facebook Messenger and WhatsApp. Your use of those platforms is also subject to their respective privacy policies and terms.